Legal
Last updated: September 2026
At Pink Doko, we stand behind the quality of every product we make. If something isn't right with your order, we'll make it right. Here's how our refund process works.
When You're Eligible for a Refund
You may be eligible for a full or partial refund in the following situations:
● The product arrived damaged during shipping
● There is a printing defect (blurry, smudged, wrong colors)
● We sent the wrong product or printed the wrong photo
● The product is significantly different from the approved WhatsApp preview
● Your order was lost in transit and not delivered
When Refunds Are Not Available
● You changed your mind after approving the WhatsApp preview
● You uploaded the wrong photo and approved the preview without noticing
● Minor color variations due to differences between screen displays and print output
● Products that have been used, washed, or altered after delivery
● Claims made after the 3-day return window
Our preference: Whenever possible, we prefer to reprint and reship your order rather than issue a refund — because we want you to have the product you ordered, done right.
Refund Process
Step | What Happens |
|---|---|
1. Contact us | Message us on WhatsApp within 3 days of receiving your order with photos of the issue |
2. Review | We review your claim and respond within 24 hours |
3. Resolution | We offer a free reprint + reship, or a full refund depending on the situation |
4. Refund issued | If approved, refund is processed within 3–5 business days to your original payment method |
Refund Methods
Refunds are issued to the original payment method used at checkout:
● eSewa / Khalti / FonePay — refunded to your wallet within 3–5 business days
● Cash on Delivery (COD) — refunded via eSewa, Khalti, or bank transfer as agreed with you
Partial Refunds
In some cases, we may offer a partial refund — for example, if only one item in a set is defective, or if the issue is minor and doesn't affect the overall usability of the product. We'll always discuss this with you on WhatsApp before processing.
Cancelled Orders
If you cancel an order before we send the WhatsApp preview, you will receive a full refund. Once the preview is approved and the order is in production, cancellation and refund are not possible.
Need a refund?
WhatsApp: +977 9805863582
Email: [email protected]
We respond within 24 hours.
